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COVID-19 – Guest Update and Information

Update 10/06/20 – NEW ZEALAND

We did it! New Zealand are stoked to be at Alert Level 1, our hostels are welcoming guests across the country just like the good old days, so release your wanderlust! We are following all Alert Level 1 precautionary measures to make sure all staff and guests are safe as!  Please download the Goki app as your room key to be COVID safe! Please let us know if we can help with your travel booking, or if you have any questions. Otherwise, we look forward to seeing you soon!


We want you to know that although we’re open things aren’t quite ‘normal’. All of our hostels and bars have social distancing and other measures in place and we want you to feel and be as safe as possible during your stay with us, so we ask you to adhere to the Government guidelines with regard to COVID-19.

How we’re keeping you safe

Contactless Check-in
Download Goki so that you can use your phone as your room key. Goki can also be used to extend your stay and message staff without having to visit reception, so you can safely keep your distance.

Hand Sanitiser
We provide hand sanitiser that you’re encouraged to use.

Wash Your Hands
Regularly washing your hands with soap and water is important and we have signs up to remind you of this.

The 1.5m rule
We request that you stay at least 1.5metres away from other people. There are markings in reception and communal areas to help us all adhere to this.

Rooms
Our rooms are at 50% occupancy. Meaning an 8 bed dorm will only have 4 people in it so that you all have more space. Most of our hostels have private rooms if you’d prefer your own space. Please enquire about availability.

Housekeeping
Our housekeeping staff are working hard to keep everything clean. They focus on high traffic areas and surfaces which are likely to be touched often.

Common Areas
Some common areas in some hostels may be out of use, but for those that can be safely used please keep your distance from other people.

Our Bars
We want you to have fun but please follow the instructions from our bar staff. The number of people allowed in our bars is limited and we ask that you remain seated as per official guidelines.

We know these times are strange but we all have to work together to get through this. Our staff are on hand to answer any questions you might have.

Please be aware that things will be slightly different at each hostel depending on its location and its size. You’ll be given location specific guidelines to follow when you arrive at any of our properties or bars but as a general rule the above measures are currently in place to keep you, our staff and other guests safe.

The official guidelines are constantly updated and so things can change daily. Please be patient with our staff who are doing everything they can to follow and to communicate these guidelines.

covid safe contactless check-in with goki

 

NEW ZEALAND – What to Know:

  • International travel to New Zealand is still Restricted .
  • New Zealand is currently at Alert Level 2.
  • Physical distancing of 2 metres from people you don’t know when out in public or in retail stores.
  • There are no restrictions on crossing the North and South Islands.
  • There are no limitations to recreational travel within NZ (includes camping and accommodation anywhere in NZ)
  • People can participate in gatherings in a public place of not more than 100 people.
  • Our pubs, bars & restaurants capacity must not exceed 100 customers, all groups of customers must be kept separate, all customers must be seated and served by a single person.  Venues may have multiple existing seated areas. All patrons must be seated. Anyone entering the premises must provide their name and contact details, including a telephone number or email address.
  • All of our hostels are open for business and operating safely.

AUSTRALIA -What to Know:

  • International travel for leisure to Australia is still Restricted .
  • All of our hostels are open for business and operating according to each state’s COVID19 safety checklist.

There are different rules and restrictions in each state that are updated regularly.

NSW (last updated 1st June 2020)

  • There are no restrictions on crossing the NSW border to or from other states. However, each state or territory has its own entry requirements. You must comply with any border rules of the state or territory you are entering or leaving.
  • There are no limitations to travelling within NSW.
  • There is no requirement in NSW to quarantine after travelling domestically.
  • Recreational travel is allowed (includes camping and accommodation anywhere in NSW)
  • People can participate in gatherings in a public place of no more than 10 people.
  • Our pubs, bars & restaurants capacity must not exceed 50 customers or one customer per 4 square metres (excluding staff) per existing area, whichever is the lesser. All patrons must be seated. Anyone entering the premises must provide their name and contact details, including a telephone number or email address.
  • We use a NSW COVID-19 Safety Plan

QLD (last updated 1st June 2020)

  • Entry into Queensland is only permitted to persons who are eligible for an exemption. People intending to travel across the border are encouraged to apply for a Queensland Entry Pass to avoid delays at the border. To apply for a border pass click here https://www.qld.gov.au/border-pass
  • There is no Isolation/quarantine period for exempt interstate travellers
  • There is no requirement in Queensland to quarantine after travelling domestically.
  • Recreational travel is allowed (includes camping and accommodation anywhere in QLD) for Queenslanders or travellers residing in Queensland.
  • People can participate in gatherings in a public place of no more than 20 people.
  • Our pubs, bars & restuarants can have up to 20 patrons per room or per defined area (indoors or outdoors) for a venue. All patrons must be seated.  Anyone entering the premises must provide their name and contact details, including a telephone number or email address.
  • We use a QLD Health Covid Safe Checklist

VIC

  • There are no restrictions on crossing the VIC border to or from other states. However, each state or territory has its own entry requirements. You must comply with any border rules of the state or territory you are entering or leaving.
  • Recreational travel is allowed (includes camping and accommodation anywhere in VIC)
  • There is no requirement in Victoria to quarantine after travelling domestically.
  • People can participate in gatherings in a public place of not more than 20 people.
  • Our pubs & restaurants can have up to 20 seated patrons per enclosed space (whether indoor or outdoor) or one customer per 4 square metres. Tables will be spaced 1.5 meters apart. Alcohol will only be available with meals.  (Red Eye at Base St Kilda + Industry at Nomads Melbourne)
  • Restrictions on our nightclubs and bars remain in place.  (Ubar at Nomads All nations)

 

Update 01/06/20

New Zealand is going to level 4 lockdown at midnight on Wednesday 25th March. Please make sure you check into your hostel before that time. We will be locked down for 4 weeks. Bookings can be made until Wednesday but MUST be checked in by Wednesday. If you have any questions please contact the hostel you wish to stay at, but please be patient due to an increase in call and email volumes.

17/03/20

Since Tourism Adventure Group (Base Backpackers, Nomads and United hostels) first started, we’ve been led by one key objective; make sure our guests are creating lifelong memories in a safe and clean environment. This is what we’ll continue to strive towards despite the current COVID-19 pandemic and want you to be aware this mantra is at the forefront of all our decisions.

We know that for many of you, the plans to travel have been long in the works and your trip of a lifetime may have taken a sharp turn since this current crisis reared its head. We are constantly monitoring the National and Local Health agencies advice, advice from the World Health Organisation (WHO) and the Centre for Disease Control and Prevention (CDC), as well as continuing to follow the guidance of government health officials. From this advice we have implemented a number of strategies that we believe can take away as much stress from your stay with us as possible. We are still open and here to help you experience this amazing part of the world.

Domestic travel – arrival prior to 15th March
If guests are travelling domestically there is currently no requirement for them to self-isolate, meaning you can be accommodated in normal dorm rooms, however we will be taking the appropriate steps to reduce the number of people staying in each dorm as best practice.

International arrivals from 15th March
For international arrivals into Australia and New Zealand after the 15th March, you will be asked to self-isolate for 14 days by the New Zealand or Australian Government. You will need to contact the property in advance if you are arriving from an international flight and have not yet satisfied the self isolation protocols and the property will pass on necessary information for you.

 

If you have any questions about your upcoming booking please contact us via email and one of our team will be in contact, please keep in mind that our teams are dealing with a large volume of enquiries at the moment but they will be in touch as soon as possible. If you have booked through a travel agent, please contact them directly for advice regarding your options so that they can assist you with your booking.

We are thinking of all the people that have been affected by this event and have incredible appreciation for our healthcare workers and governments around the world who are taking unprecedented steps to protect our global community.

 

Safe travels, the team at Nomads Hostels x